Q: Can I get all my medications at once?
A: Yes, medications will be filled near the same date for a scheduled pickup date. We will notify you once that your entire order is ready.
Q: Can I get my medications filled at the same time as my family members?
A: Yes, family members can have the same pickup date.
Q: Why am I receiving automated phone calls?
A: When on SyncRx you will receive 2 SyncRx related phone calls:
- The first is 7 days before your pickup date. This calls asks if any medication changes have occurred to please contact us before we start to process your prescription order.
- The second call is 1 day before your pickup date. This call is to notify you that the following day is your pickup day and again ask if there is any reason you will not be able to make it to the pharmacy to pickup the medication.
Q: When is my next pickup date?
A: Your pickup date is always 28/30/90 (whichever rotation you are on) days from the last pickup date. These dates may or may not coincide with the fill dates on your prescriptions. If you want to know when the next pickup day is, call the pharmacy we will be happy to give it to you and adjust it if necessary.
Q: What is this appointment you keep talking about.
A: SyncRx is an appointment based prescription service. Your appointment date is simply another way to say pickup date.
Q: Why are my meds not ready?
A:Typically this question comes when the doctor has changed your medication dose or schedule and we haven’t been updated on this change. We will need to get an updated prescription from your doctor to reflect the new dose and possibly short fill the script so it aligns with your currently synced medications.
Q: Why can’t you sync a C-II medication?
A: In some cases we can. Depending on the type of medication and the prescribing abilities (electronic or written only) of the prescribing doctor, we will. We do this on a case-by-case basis.
Q:What is an anchor medication?
A:When initially syncing prescriptions an anchor medication is chosen. This is typically done based on cost/copay/pack-size. We use our expertise to choose what will work best for the patient.
Q:What is a short-fill?
A:The short-fill refers to filling a prescription for a shorter days supply so the next fill date will align with the anchor medication.